Founding member · first 50, locked 12 months

Every ticket your team resolves becomes knowledge the whole team can use.

New techs ramp like seniors. The AI L1 helpdesk that earns its way up — your seniors decide when to graduate the bot from drafter, to coverage, to co-pilot.

Book a demo → Start 30-day free trial Join the Pro waitlist
82% → 97%
Bot confidence on similar tickets, 24 hours after the first KB article was approved at DTC Networks.
helpdesk.clawbak.ai — live feed
SK
S.K. · Dental practice
Can't print to the new HP — getting offline error
printer 97%
MR
M.R. · Logistics firm
Outlook keeps prompting for password every morning
outlook 93%
JD
J.D. · Law firm
New hire onboarding — need M365 + VPN access
onboarding 71%
RT
R.T. · Manufacturer
VPN drops every 20 minutes since the update
network 88%
Vendor-agnostic by design

NinjaOne shipped today. ConnectWise · Autotask · Halo on the adapter roadmap (Enterprise tier).

The Problem

Most MSPs don’t have a ticket-volume problem. They have a knowledge-capture problem.

Your senior tech knows how to fix everything. The cost is that only your senior tech knows how to fix everything. Junior techs ramp slowly. Vacations get expensive. And the documentation platform you bought is always one quarter behind reality.

~11 hrs
Weekly L1 + context-switch tax
for a typical 15-client shop
$60K+
Cost of your first hire
before they ramp
1 person
Holds your institutional
knowledge today
01 · Triage

Every email classified, ranked, and ready when your tech opens the queue.

Bot reads every incoming email through Microsoft Graph, identifies the issue, pulls the relevant KB, and confidence-scores its read. Your tech opens the queue with the work already pre-sorted.

< 12s
Median classify-to-draft latency · measured at DTC across 143 tickets in May
live feed · 4 unread
SK
S.K.
Can't print to HP — offline error
97%
MR
M.R.
Outlook keeps asking for password
93%
JD
J.D.
New hire onboarding — M365
71%
RT
R.T.
VPN drops every 20 minutes
88%
02 · Draft

Replies that sound like your senior tech — because they’re grounded in your KB.

Bot doesn’t invent answers. It cites the exact KB article and step it’s drawing from, edits inline, and ships only when your tech says ship. Every send leaves an audit trail.

82% → 97%
Bot confidence on similar tickets within 24h of first KB approval · DTC Networks
proposed reply · awaiting approval
draft · reply to S.K.

Hi Sarah,

That offline error usually means the HP’s WiFi connection dropped during the last sleep cycle. Try this:

1. On the printer, press the gear icon → Wireless → Toggle off, wait 10 seconds, back on.
2. From your laptop, open Settings → Printers → HP M255 → Remove device.
3. Re-add it from the same menu — should auto-discover.

If it doesn’t come back online, reply and I’ll loop in Mike.

03 · Document

Every resolved ticket becomes a KB article the whole team can search.

When your tech marks a ticket done, the bot drafts the article: problem statement, the fix that worked, the steps, the client, the version. Syncs to Hudu or IT Glue. The knowledge stops walking out the door when your senior takes vacation.

1,075
KB articles generated across DTC’s client base · zero manual writing time
new KB article · auto-generated
HP M255 prints offline after sleep — reconnect sequence
printer • Dental practice • v1.0

Symptom: Printer shows offline in Windows but printer panel says ready.

Fix:

  • Toggle printer WiFi off/on at the panel
  • Remove and re-add device in Windows Printer settings
  • Verify on the same SSID as workstation
→ Generated from ticket #4218 · resolved by Mike R.
04 · Cover

Never let a customer wait in silence.

On Pro tier and above, the bot covers acknowledgments and triage replies inside SLA — even at 2am, on holidays, when your senior is in a client meeting. Your tech still owns the resolution; the bot owns the wait.

24/7
Acknowledgments inside SLA without on-call rotations · Pro tier and above
confidence curve · ticket category: printer
Before KB
82%
+ 24 hours
97%
Tickets
143
first KB approved
How trust works

The bot earns its way up the ladder. Your seniors decide when.

Starts in observe mode. Graduates only on the ticket categories your senior tech says it’s ready for — one rung at a time.

L1
Observe
Watches the queue, classifies tickets
Starter & Pro
L2
Draft
Writes replies your tech approves
Starter & Pro
L3
Cover
Acks & first-touch reply inside SLA
Pro only
L4
Co-pilot
Auto-send per ticket type. One flagged send reverts that type to dry-run instantly.
Pro only
L5
Autopilot
Hands-off where you trust
Enterprise · Q4 2026
See how the ladder works →

Founding member pricing.

First 50 customers. 12-month rate lock. Standard pricing in strikethrough.

Starter
Observe & document
$149 $249 / mo
Founding rate · locked 12 months
  • L1 Observe + L2 Drafter
  • Auto-documentation on Mark Done
  • Hudu / IT Glue read-only sync
  • Monday ROI report
  • 25 clients · 500 tickets/mo · 1 admin
  • Email support
Start 30-day free trial
Enterprise
Hands-off, where you trust
— talk to us
Pricing TBD · Ships Q4 2026
  • Everything in Pro
  • L5 Autopilot — full autonomous resolution with safety rails
  • One custom integration adapter per quarter
  • Unlimited clients, tickets, admins
  • Dedicated CSM · 1h SLA
Join waitlist
Founding member perks: Founder Lab access (90-day early look at new capabilities, permanent) + quarterly office hours with Tony (first 12 months).
Pro waitlist

Tony replies within 24 hours.

Tell us about your shop. We’ll set up a 30-min discovery call to see if Pro is the right fit.

We’ll never share your info. You can leave the waitlist any time.

Built by an MSP, for MSPs.

See it live in 15 minutes — or start free today. Same product underneath.

Book a demo → Start 30-day free trial Join the Pro waitlist