AI L1 helpdesk that earns its way up — your seniors decide when to graduate the bot from drafter, to coverage, to co-pilot. Captures how they solve things, so juniors don't start from scratch. Connects to your existing PSA, RMM, and documentation platform.
No rip-and-replace.
Built by an MSP, for MSPs. In shadow-mode pilot at DTC Networks — bot confidence on similar tickets jumped 82% → 97% within 24 hours of approving the first KB article.See the data →
NinjaOne shipped today. ConnectWise + Autotask + Halo on the adapter roadmap (see Enterprise tier).
L1 ticket volume isn't the bottleneck — institutional knowledge is. Every junior question routes to your senior tech. Every onboarding stalls without them. Every customer that waits in silence shops your competitor.
Every junior question routes to your senior tech. Every onboarding stalls without them. Every vacation is a knowledge-recovery exercise.
They miss SLAs, escalate to seniors constantly, and most leak knowledge when they leave for the next role.
When your senior tech leaves, they take the playbook with them. Your customers feel it within a week.
Hudu, IT Glue, OneNote — doesn't matter which one. The articles are stale, the tags are inconsistent, and the techs grep their inbox instead.
Customers don't hear back. They escalate. Or worse, they shop your competitor.
Password resets, account unlocks, app installs — the highest-volume tickets. Every other "AI helpdesk" wants to act on day one. Yours has to earn the trust to act on the high-volume, low-risk stuff first.
Clawbak's Coverage layer keeps customers warm when your team is heads-down. The bot sends a polite holding reply, then escalates back to your tech if there's no response. Customers never feel forgotten — and multi-round customer dialogue is coming soon.
Pro tierClawbak's Co-pilot layer (L4) lets the bot graduate to autonomous on the ticket types you trust — watch it dry-run perfectly first, flip live when you're ready. Built-in circuit breaker reverts to dry-run after 2 tech overrides, so trust is always earned.
Pro tierClawbak earns trust like a new tech does — start with observation, graduate to action. You set the pace. Each level is a strict superset of the one below: the bot never loses capability, it just earns more.
The bot watches. You see what it would do, but it doesn't act. The lowest-risk way to start.
The bot drafts replies and KB articles. You approve every send. Most customers spend their first 4 weeks here.
If your tech is buried, the bot sends a polite holding reply, then escalates to you so the customer never feels forgotten. Multi-round customer dialogue is on the roadmap.
The bot is ready to act on the ticket types you trust. Watch it in dry-run first; flip live when you're ready. Circuit breaker reverts after 2 overrides.
For categories you've calibrated to high confidence, the bot resolves end-to-end without human review.
Customers don't graduate because they need more ticket volume. They graduate because they trust the bot enough to let it do more. The auto-doc moat lives in Starter — $149/mo for solo MSPs. Coverage + Co-pilot ship in Pro for growing teams.
Solo MSPs & small teams — auto-doc + ROI report
L1 Observe + L2 Drafter. The bot watches and drafts; you approve every send. The auto-documentation moat lives at this tier.
Growth-stage MSPs — Coverage + Co-pilot + PSA ticket-of-record
Everything in Starter, plus the headline Pro feature: L3 Coverage. Never let a customer wait in silence.
Larger MSPs — full autonomy with safety rails
Everything in Pro, plus L5 Autopilot — per-ticket-type allowlist, dry-run validation, circuit breaker, confidence floor.
Self-serve trial for solo MSPs ready to start today. Personal onboarding for growth-stage teams that want to talk through Coverage + Co-pilot before they sign up.
$149/mo founding rate (locked 12 months). 30-day free trial, no charge today, cancel anytime. We'll start billing on day 31 unless you tell us otherwise.
Self-serve checkout coming soon. Email us directly to start your trial — same 30-day terms, same founding rate.
Email us to start your trial →$499/mo founding rate. L3 Coverage, L4 Co-pilot, PSA ticket-of-record, Dispatch Assistant. We're onboarding a small founding-member cohort — tell us about your team and we'll respond within 24 hours.